Terms of Service

The terms that govern use of our website and our freight, warehousing and distribution services.

Effective date: July 7, 2026  ·  Last reviewed: July 7, 2026

These Terms of Service (“Terms”) govern (a) your use of the website www.nexora-freight.com (the “Site”), and (b) unless a separate written agreement applies, the freight transportation, warehousing, cross-docking and distribution services (the “Services”) provided by Nexora Freight Solutions Ltd. (“Nexora”, “we”, “us”), an Alberta corporation with its place of business at 14918 128 Ave NW, Edmonton, AB T5V 1A6.

By using the Site, requesting a quote, or tendering freight to us, you agree to these Terms. If you are acting for a company, you confirm you are authorized to bind it.

1. Use of the Website

  • The Site and its content (text, images, logos, video and design) are the property of Nexora or its licensors and are protected by copyright and trademark law. You may not reproduce or use them for commercial purposes without our written consent.
  • Content on the Site — including service descriptions, coverage areas and blog articles — is provided for general information only and does not constitute a binding offer, or legal or logistics advice.
  • You agree not to misuse the Site, including by attempting to gain unauthorized access, submitting false or misleading requests, or introducing malicious code.

2. Quotes & Estimates

  1. Quotes provided through the Site, by phone or by email are estimates based on the information you supply and remain valid for 30 days unless stated otherwise.
  2. A quote becomes binding only when confirmed in writing by Nexora dispatch and is subject to the accuracy of the declared weight, dimensions, freight class, accessorial requirements and pickup/delivery conditions.
  3. Additional charges may apply for re-weighs, re-classification, wait time, storage, redelivery, remote locations, after-hours service and fuel surcharge adjustments, in line with our then-current rate schedule.

3. Tender of Freight

  1. You are responsible for accurately describing the goods, including weight, dimensions, value, special handling needs, and whether the goods are dangerous goods under the Transportation of Dangerous Goods Act (Canada).
  2. Dangerous goods are accepted only by prior written arrangement and must be properly classified, documented, packaged, marked and labelled by the shipper as required by law.
  3. Goods must be adequately packaged to withstand normal transportation handling. Nexora is not liable for damage resulting from inadequate packaging or from inherent vice of the goods.
  4. We may refuse, at our discretion, any shipment that is unsafe, unlawful, misdeclared or unsuitable for carriage.

4. Bills of Lading & Conditions of Carriage

Each shipment is governed by the bill of lading or shipping document issued for it, together with the uniform conditions of carriage prescribed for Alberta carriers under the Traffic Safety Act (Alberta) and its regulations. If there is any conflict between these Terms and mandatory conditions of carriage, the mandatory conditions prevail.

5. Liability for Loss or Damage

Unless a higher value is declared on the face of the bill of lading and the applicable valuation charge is paid, Nexora's liability for loss or damage to goods is limited to $4.41 per kilogram ($2.00 per pound), computed on the total weight of the shipment, in accordance with the uniform conditions of carriage applicable in Alberta.

  1. Nexora is not liable for loss, damage or delay caused by: an act of God; the King's or public enemies; riots or strikes; a defect or inherent vice in the goods; an act or default of the shipper, owner or consignee; authority of law; or quarantine.
  2. Nexora is not liable for indirect, consequential or special damages, including loss of profit, production downtime or loss of market, whether or not Nexora had knowledge that such damages might occur.
  3. Time in transit estimates are given in good faith but are not guaranteed unless a guaranteed service level is confirmed in writing.

6. Claims

  1. Notice of a claim for loss or damage must be given in writing to Nexora within 60 days of delivery (or, for undelivered goods, within 9 months of the shipping date), setting out the origin, destination, date of shipment and the estimated claim amount.
  2. The final claim statement, with supporting documentation (bill of lading, invoice evidencing value, inspection reports), must be filed within 9 months of the date of shipment.
  3. Visible damage or shortage should be noted on the delivery receipt at the time of delivery.
  4. No claim may be set off against freight charges owing.

7. Warehousing & Storage

Goods held in our warehouse or cross-dock facilities are stored at the owner's risk except to the extent loss or damage results from our failure to exercise the care a reasonably careful person would exercise over their own goods. Storage charges accrue per our rate schedule. We may exercise a lien over stored goods for unpaid charges to the extent permitted by law.

8. Payment Terms

  1. Unless otherwise agreed in writing, invoices are due within 30 days of the invoice date.
  2. Overdue amounts bear interest at 1.5% per month (19.56% per annum).
  3. Invoice disputes must be raised in writing within 10 business days of the invoice date; undisputed portions remain payable when due.
  4. We may suspend Services or require prepayment where an account is in arrears.

9. Your Responsibilities & Indemnity

You agree to indemnify and hold Nexora harmless from claims, fines, penalties and costs (including reasonable legal fees) arising from your breach of these Terms, misdeclared or undeclared dangerous goods, inadequate packaging, or violation of applicable law in connection with goods you tender to us.

10. Force Majeure

Neither party is liable for failure or delay in performance caused by events beyond its reasonable control, including extreme weather, road closures, natural disasters, labour disruptions (other than of its own workforce), government action or public emergencies. Payment obligations for Services already performed are not excused.

11. Website Disclaimer

The Site is provided “as is” without warranties of any kind, express or implied. Nexora does not warrant that the Site will be uninterrupted or error-free. To the maximum extent permitted by law, Nexora's total liability arising out of your use of the Site is limited to $100 CAD. Nothing in these Terms limits liability that cannot be limited under applicable law.

12. General

  1. Governing law: these Terms are governed by the laws of the Province of Alberta and the federal laws of Canada applicable therein. The courts of Alberta have exclusive jurisdiction.
  2. Severability: if any provision is held invalid, the remainder continues in effect.
  3. Entire agreement: these Terms, together with any confirmed quote, bill of lading and applicable mandatory conditions of carriage, form the entire agreement for the relevant shipment unless a separate master services agreement has been signed.
  4. Changes: we may update these Terms from time to time; the version posted on this page at the time you tender freight applies to that shipment.

13. Contact

Nexora Freight Solutions Ltd.
14918 128 Ave NW, Edmonton, AB T5V 1A6
Email: dispatch@nexora-freight.com
Phone: (587) 936-7689 (Dispatch — 24/7)